TERMS AND CONDITIONS
1. These Terms and Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Please note that these terms (including prices and returns policies) apply only to purchases made online from this website. This website is separate from Virgin.co.uk and is operated by Kondor Limited ("we" or "us")
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We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Please note that these terms (including prices and returns policies) apply only to purchases made online from this website. This website is separate from Virgin.co.uk and is operated by Kondor Limited ("we" or "us")
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2. Our Contract
You will have an opportunity to check and correct any input errors in your order up until you submit your order by clicking the Submit Order button on the Order Confirmation page.
After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). Please note that this e-mail is an acknowledgement, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail confirming we have accepted your order and will contain details of how we will deliver your products to you. If your order is out of stock, our second e-mail will tell you this. The out of stock notification will give details of anticipated delivery and giving you the option to accept or cancel. This notification is not legally binding until we confirm your order is in stock.
Alternatively we may decline all or part of your order for any reason, in which case our second e-mail will tell you so.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Please note that products, prices and offers in our stores may differ from those featured on this site.
We will send you a third e-mail confirming the despatch of your order.
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After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). Please note that this e-mail is an acknowledgement, not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail confirming we have accepted your order and will contain details of how we will deliver your products to you. If your order is out of stock, our second e-mail will tell you this. The out of stock notification will give details of anticipated delivery and giving you the option to accept or cancel. This notification is not legally binding until we confirm your order is in stock.
Alternatively we may decline all or part of your order for any reason, in which case our second e-mail will tell you so.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. Please note that products, prices and offers in our stores may differ from those featured on this site.
We will send you a third e-mail confirming the despatch of your order.
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3. Prices and Payment
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable and FREE delivery.
The total cost of your order will be the total price of the products and services you order, which will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price. We shall be under no obligation to fulfill an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.
We accept payment by Mastercard, Visa, Delta and Switch/Maestro. Payment is deducted when we process your order.
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The total cost of your order will be the total price of the products and services you order, which will be set out clearly in your Shopping Basket before you submit your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. In the event that you order an item and the price published on the Site is incorrect for any reason, we will contact you to let you know the correct price and ask you whether you still wish us to fulfill your order at this price. We shall be under no obligation to fulfill an order for a product which was advertised at an incorrect price. We shall give you the option of confirming the order at the correct price or if you so choose, to cancel the order altogether. If you cancel and have already paid for the goods in the circumstances described in this clause, we shall refund the full amount in accordance with these Terms.
We accept payment by Mastercard, Visa, Delta and Switch/Maestro. Payment is deducted when we process your order.
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4. Age Requirements
If you order a product with a minimum age requirement, by ordering you confirm that you are of the required age.
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5. Delivery
Here at Virgin Mobile Accessories we offer FREE delivery on all orders.
Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom (this excludes the Channel Islands ). Please make sure you keep the receipt enclosed with your goods.
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Delivery must be to the address at which your payment card is registered, which must be in the United Kingdom (this excludes the Channel Islands ). Please make sure you keep the receipt enclosed with your goods.
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6. Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.
We aim to deliver within 5 working days but this may increase during busy periods. Please allow up to 28 days before reporting non-delivery of your purchase.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for New Year Sale deliveries and deliveries to Scottish islands.
Low value items are sent by Royal Mail first class post. More valuable items are sent recorded delivery using Royal Mail and other couriers. We cannot guarantee the use of any particular courier.
If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection.
Regrettably, we are unable to guarantee delivery on any specific day.
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We aim to deliver within 5 working days but this may increase during busy periods. Please allow up to 28 days before reporting non-delivery of your purchase.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for New Year Sale deliveries and deliveries to Scottish islands.
Low value items are sent by Royal Mail first class post. More valuable items are sent recorded delivery using Royal Mail and other couriers. We cannot guarantee the use of any particular courier.
If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection.
Regrettably, we are unable to guarantee delivery on any specific day.
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7. How we Deliver
If your order includes more products than fit into one box, the delivery will arrive in separate boxes, possibly on separate days.
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8. Tracking Your Order
You can track the progress of your order by going to 'My Account' and logging in.
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9. Tracking Your Delivery
If your order is being delivered by courier our third email will contain a link to the couriers website and a tracking number, so that you can use it to track your order right to your door.
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10. Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please check whether they may be being delivered separately (see "How we Deliver", above) and whether they have been despatched (see "Tracking Your Order" and "Tracking Your Delivery", above). If your order is not en route to you, please e-mail us at customerservices@kondor.co.uk or telephone 0870 421 1790 . In the unlikely event that a product arrives damaged or faulty, please follow the instructions in para 12 and reproduced in the delivery documents.
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11. Cancellations and Returns
You can cancel your purchase at any time either before or up to 7 days after delivery by:
• following the "Returns" instructions in your delivery documentation;
• e-mailing us at returns@kondor.co.uk
• Phoning us on 0870 421 1792 - please have your order reference number and delivery details to hand;
• writing to Kondor Returns Dept, Kondor Limited, Kondor House, Woolsbridge Industrial Park , Three Legged Cross, Wimborne BH21 6SU.
We cannot accept returns in Virgin stores.
You can cancel your purchase at any time either before or up to 7 days after delivery providing the items you return meet the following criteria:
• The product must be complete, including packaging, instructions, accessories and any free items.
• The product, packaging and any associated items must be returned in an unused "as new" condition.
• Sealed packaging, including any box or software seals must not be opened.
• Proof of purchase must be supplied, showing the date of purchase.
• Please supply a written note, explaining the fault and why the product is being returned.
• Please note that due to hygiene reasons we cannot accept headphones, earphones or Bluetooth headset returns, unless they are faulty.
You will receive a full refund; however you must pay the cost of return. We cannot cancel your purchase when:
• the seal has been broken on any software including games;
• the goods were a special order to your specification.
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• following the "Returns" instructions in your delivery documentation;
• e-mailing us at returns@kondor.co.uk
• Phoning us on 0870 421 1792 - please have your order reference number and delivery details to hand;
• writing to Kondor Returns Dept, Kondor Limited, Kondor House, Woolsbridge Industrial Park , Three Legged Cross, Wimborne BH21 6SU.
We cannot accept returns in Virgin stores.
You can cancel your purchase at any time either before or up to 7 days after delivery providing the items you return meet the following criteria:
• The product must be complete, including packaging, instructions, accessories and any free items.
• The product, packaging and any associated items must be returned in an unused "as new" condition.
• Sealed packaging, including any box or software seals must not be opened.
• Proof of purchase must be supplied, showing the date of purchase.
• Please supply a written note, explaining the fault and why the product is being returned.
• Please note that due to hygiene reasons we cannot accept headphones, earphones or Bluetooth headset returns, unless they are faulty.
You will receive a full refund; however you must pay the cost of return. We cannot cancel your purchase when:
• the seal has been broken on any software including games;
• the goods were a special order to your specification.
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12. Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances.
If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
• in otherwise "as new" condition; and
• complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please phone Customer Service on 0870 421 1790 (9am to 5pm customerservices@kondor.co.uk Monday to Friday).
Please return the product to Kondor Returns Dept, Kondor Limited, Kondor House, Woolsbridge Industrial Park, Three Legged Cross, Wimborne BH21 6SU or phone on 0870 421 1792 (9am to 5pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK ..
If a CD, DVD or other software is faulty under guarantee we will happily exchange it for the same title or refund your money. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries) the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include a refund of the applicable delivery charge.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
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If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange. We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery.
To qualify for a refund or exchange the product must be:
• in otherwise "as new" condition; and
• complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).
Please phone Customer Service on 0870 421 1790 (9am to 5pm customerservices@kondor.co.uk Monday to Friday).
Please return the product to Kondor Returns Dept, Kondor Limited, Kondor House, Woolsbridge Industrial Park, Three Legged Cross, Wimborne BH21 6SU or phone on 0870 421 1792 (9am to 5pm Monday to Friday). If a fault occurs while you are abroad, please contact us after you return to the UK ..
If a CD, DVD or other software is faulty under guarantee we will happily exchange it for the same title or refund your money. Any refund due to a fault or other defect will include a refund of the applicable delivery charge. We will also pay for the costs of collecting goods for replacement or refund.
This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries) the guarantee period is three months from delivery.
Any refund due to a fault or other defect will include a refund of the applicable delivery charge.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
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13. This Website
This website is run by Kondor Limited under licence from Virgin Stores Group.
We, our, licensors and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
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We, our, licensors and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
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14. General
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
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